TERMS OF SERVICE
These terms of service explain the rights and obligations of you and Amazon Business. You should read the Agreement carefully before agreeing to pay for our services. If you do not understand any part or have additional questions, please ask us for further information. You should take as much time as you need to understand the service, which we are offering.
Based on the information you have provided to Us, We will review your situation with Amazon, examine any communication between you and Amazon and rely on any extra information provided by you.
Once we have received payment of your fee – $300, we will then prepare and issue your service as soon as possible (Usually within 24 hours depending on the accuracy of the information that was initially provided by you).
We follow up your case, and if Amazon needs additional information, we will follow up with no more than 7 (seven) supplemental revised Plans of Action (Appeals).
The service also includes ONE letter to the complainant (in the case with the IP complaints) and ONE PHONE CALL to either Amazon Support or the Rights Owners. Additional phone calls are billed $100/hour/minimum 50$/call.
We will issue you with instructions on how to deal with Amazon. It is your responsibility to follow any instructions provided.
You should note that Amazon is not obliged to agree to any Appeals or other actions aimed to remove the complaints from your Amazon account. However, we will strive, based on our expertise and experience of dealing with Amazon, to persuade them to do so, communicating this through you and other channels.
We offer a non-refundable service once the work is completed.
We do not issue refunds once the service is completed.
As a customer, you are responsible for understanding this upon purchasing our services.
Although we have an extremely high success rate, we do not guarantee that your Amazon account/listing will be reinstated or a complaint removed. However, we promise to do our best.